Customer Relation Manager (m/w/d) – Internal Service, Export and Shipping Department

Your Tasks:
• Leadership and development of the office, inside sales, and shipping teams (8 members total), including coaching, onboarding, and performance reviews
• Overall responsibility for customer service in the mechanical engineering sector, including quotations, order processing, and escalation management
• Main contact for national and international customers and internal stakeholders
• Interface between sales, production, logistics, and finance; direct report to Sales Director EMENA
• Support sales in contract, pricing, and complex customer situations
• Optimization and standardization of customer management, export, and shipping processes
• Preparation of management reports, KPIs, and participation in international projects
Export & Customs Responsibility
• Ensuring compliance with export control, customs, and foreign trade regulations
• Definition and application of Incoterms based on contractual, risk, and cost considerations

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